Delivery & Returns

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Delivery Information

All delivery costs will be calculated once your item(s) together with the delivery address have been entered at the checkout. This will be calculated instantly for you so you know exactly what the cost is, if any. All orders over £50.00 to UK Mainland postcodes is free and there is a £10.00 discount for All other UK Postcodes. Please see below a breakdown of our delivery charges. We use 2 of the best couriers in the UK to make sure your orders are handled with care. Both DHL and Royal Mail are highly regarded courier companies. 

Orders placed before 2pm which are in stock will be dispatched the very same day. Working days are Monday-Friday. Orders placed after 2pm on Friday will be processed on Monday.  

Order Below £50.00 – Less than 3kg – Less than 610mm x 460mm x 460mm 
Royal Mail 48 Hour – £2.99
DHL Express 24 Hour – £7.50
DHL AM Delivery – £15.00

Order Below £50.00 – Above 3kg – Over 140cm Length
DHL Express 24 Hour – £15.00
DHL AM Delivery – £22.50

Orders Below £50.00 –  Between 61-100cm in Length
Hermes 48 Hour Tracked – £3.99
DHL Express 24 Hour – £7.50
DHL Next Working Day AM £15.00

Orders Above £50.00 
Royal Mail 48 Hour – Free
DHL Express 24 Hour – Free
DHL AM Delivery – £22.50

Includes the following Postcodes: AB31 to 38, AB40 to 56, IV1 to 28, IV30 to 32, IV36 & 40, IV52 to 54, IV68, KW1 to 14, PA21 to 38, PH4 to 41, PH49, PH50, BT (Northern Ireland).

Order Below £50.00 – Less than 3kg –  Less than 610mm x 460mm x 460mm
Royal Mail 48 Hour – £2.99
DHL Next Working Day – £20.00

Order Below £50.00 – Less than 20kg –  Less than 140cm length
DHL Next Working Day – £20.00

Order Below £50.00 – Any weight + Between 61-100cm in length
Hermes 48 Hour Tracked – £3.99
DHL Next Working Day – £20.00

Order Below £50.00 + Weight over 3kg + over 140cm in length
DHL Next Working Day – £27.50

Order Above £50.00
£10 Discount on all DHL Express 24 Hour Delivery

Includes the following Postcodes: HS, IV41 to 49, IV51, 55, 56, KA 27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Isle of Man, Channel Islands. 

Order Below £50.00 – Less than 3kg –  Less than 610mm x 460mm x 460mm
Royal Mail 48 Hour – £2.99
DHL Next Working Day – £24.50

Order Below £50.00 – Less than 20kg –  Less than 140cm length
DHL Next Working Day – £24.50

Order Below £50.00 – Any weight + Between 61-100cm in length
Hermes 48 Hour Tracked – £3.99
DHL Next Working Day – £24.50

Order Below £50.00 + Weight over 3kg + over 140cm in length
DHL Next Working Day – £32

Order Above £50.00
£10 Discount on all DHL Express 24 Hour Delivery

Order Below £50.00 – Less than 3kg –  Less than 610mm x 460mm x 460mm
Royal Mail 48 Hour – £2.99
DHL Next Working Day – £15.50

Order Below £50.00 – Less than 20kg –  Less than 140cm length
DHL Next Working Day – £15.50

Order Below £50.00 – Any weight + Between 61-100cm in length
Hermes 48 Hour Tracked – £3.99
DHL Next Working Day – £15.50

Order Below £50.00 + Weight over 3kg + over 140cm in length
DHL Next Working Day – £22.99

Order Above £50.00
£10 Discount on all DHL Express 24 Hour Delivery

Returns Information

We understand that not every order is going to go as you planned, this is why we have a 30 day returns policy in place for you to send your item back to us if you have changed your mind or just didn’t like it. You have 30 days from receipt of order to send your order back to us for a refund. You will be liable for the return postage costs and a 10% handling charge will be applied to the refund for checking and restocking the item. If the item is returned back to us damaged then we will take the charges for repair off the refund. 

The returning item will need to be returned as new, undamaged and in it’s original packaging along with all the components which came with the order including the manual if applicable. 

In the unusual instance that an item develops a fault within 14 days of receipt please let us know asap by sending an email to [email protected] explaining the issue you are experiencing as there may be a quick fix for the issue. If the fault persists and is under the manufacturer’s warranty period then you will either need to contact the manufacturer directly using the warranty certificate which will have been provided to you by the manufacturer or contact us using the above email address and we will explain the process set out by the manufacturer of your product. 

In order to return your item in line with our returns policy please download and complete the following returns form and place this inside the returning parcel. We ask that you complete all the required fields so our team can quickly process the return.

Please note our returns address is as follows: LED First Choice Returns, Unit 8 Powke Lane Industrial Estate, Powke Lane, Rowley Regis, West Midlands, B65 0AH

Any Questions?

Our customer service team is UK based and on hand in the West Midlands, UK.

Call us for assistance or information on 01562 261026 or email [email protected]

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