Delivery and Returns
Delivery is FREE on all orders over £50, and we only charge £2.99 for our standard delivery within the U.K mainland.
We have NO minimum order value.
We currently charge £2.99 for our standard delivery. This is a Royal Mail 48 Hour service and takes between 2 and 3 working days to arrive. For orders over £50 this service is free.
Next Working Day Delivery
For our Express Next Working Day Delivery we have chosen expert carrier DHL to take care in delivering our parcels. This service is a 24 hour service and is availible for £8.33. This is a fully tracked service and you will receive a text or email notification with direct access to your tracking information.
Place your order before 2.30pm Monday to Friday and we will pick and despatch the order the very same day, subject to stock availability* Need your parcel urgently? Get in touch to make sure your item is availible for same day despatch.
Tracking Your Order - For guaranteed next day deliveries, you will be able to track your own order. We can also provide proof of delivery signatures on request.
If you have a query with the delivery of your order please contact our Customer Services team. Either by email: email@example.com or UK telephone: 01562 261026.
*Orders placed on Friday before 2.30pm will be delivered on the following Monday (excluding bank holidays). Items are not despatched on weekends.
For the following UK postcodes (AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50, Northern Ireland, HS, IV41 to IV49, IV51, 55 & 56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, Isle Of Man, Channel Islands, Republic of Ireland and EU countries please email firstname.lastname@example.org for a quotation for delivery of parcels before placing your order.
Should you wish to return any of the items you have purchased from us then you will need to adhere to the following procedure;
- Please email email@example.com stating the reason for the return of the goods.
- Once the email has been received a member of our team will then send you a returns form which will need to be completed and sent with the returned items.
- Enclosed in the email will be a returns note number along with our returns address. These will need to be shown clearly on the package.
PLEASE NOTE: our returns address is different to our registered company address.
- All goods have to be returned in a re-salable condition including the original boxes and packaging.
- The delivery of all items that are returned to us will be at your cost.
- Once we have received the goods all items will undergo testing to determine the resale of the goods.
- If we are 100% happy with the condition of the returned items and they pass all testing, we will refund the amount minus the original delivery charge and a 10% handling charge will occur.
If you change your mind about the item you have just paid for and the goods have not yet been dispatched from our warehouse you can get 100% of the item price refunded straight away. However if your items have already been dispatched from our warehouse you will need to adhere to the returns instructions above.
If your goods are returned to us after 30 Days then we will not be able to process the return of the goods unless the items are faulty.